CLC Excellence arm offers a range of programs that lead to professionally recognized certifications and qualifications for both individuals and organizations. These programs can be delivered to a wide audience or can customized according to your needs, and typically involve additional study, homework and assessments. Not only do these programs prepare individuals and organizations for the qualifications in question, they also focus on providing and developing practical skills and techniques, which provide quantifiable results when transferred to the workplace.

Ensuring both the success of the individual and of the organization, CLC Excellence Training Division performs Training Needs Analysis (TNA) to provide tailored solutions to specific needs. TNA, being a critical element in training implementation, is a continuous cycle.

The Basic Assessor Training (BAT) is designed to give people who have very little knowledge of the EFQM Excellence Model a basic understanding of the structure and the 3 key elements:

  • The Fundamental Concepts of Excellence
  • The EFQM Excellence Model
  • The RADAR Logic
  • What Will you Learn?

    • Introducing EFQM and the need for a Model
    • What is Excellence - the definition of Excellence and techniques of stakeholder analysis
    • The Fundamental Concepts of Excellence
    • The Criteria
    • The RADAR assessment framework
    • Basics of Assessment
    • Concrete examples of Excellence at Work in organisations that are award finalist

This 3-day course is designed to train qualified EFQM Assessors, as well as provide a more detailed understanding of the EFQM Excellence Model and the RADAR Logic. This course provides an efficient learning experience delivered by experienced professionals.

A pre-course work is required (+/- 10-15 hours), which enables you to have an insight in the case study and be prepared for the group exercises. It uses a case study which resembles a real submission document, which helps simulating real-life assessing circumstances during the group exercises.

What Will you Learn?

  • Working in team and assessing
  • Assessing using the EFQM Excellence Model
  • The Assessment Process
  • Conducting site visit interviews
  • Assessing and scoring
  • Final preparation for the site visit
  • Reviewing the interviews, consolidation and preparing the feedback
  • Final preparation of the feedback and presentation
  • Key learning points on the assessment process

Each organisation is unique and of course each organisation's journey is different. However, through the years we have understood many common features of these journeys and we have gathered some key practical steps that all organisations can consider.

During this 2-day training, you will learn how to start the business excellence programme at your organisation. This course will provide you with an introduction to the EFQM Excellence Model, including some examples of how the model is used and implemented in other organisations. You will have access to various assessment tools and be able to learn which tool would work best for your organisation.

EFQM will help you to identify where you are on your journey to excellence, where you would like to be and how to get there. At the end of the course, you will better appreciate what is required to set out on the journey, not just in terms of tools and techniques but also in cultural development.

What Will you Learn?

  • How to start the journey towards Excellence
  • What is Excellence
  • What are the phases of the journey
  • Self-Assessment tools
  • How to prioritise the output of an assessment
  • How to manage improvement projects
  • How to prepare for the Committed to Excellence site visit
  • How to put this into practice in your organisation

Leaders for Excellence is especially designed for managers who want to understand and apply the EFQM Excellence Model within their working environment. Using real application documents and simple effective tools, participants will learn how to identify areas for improvement and adopt a structured approach to effectively address them.

This training is linked to building the EFQM Management Document, a simple way to documenting your organisation against the EFQM Model. This document provides a good overview of the organisation that can be used internally and externally.

The Leaders for Excellence training has two levels of accreditation. Individuals who pass the course, will receive the official EFQM certification as "EFQM Leader for Excellence - Level 1". An additional certification, "EFQM Leader for Excellence - Level 2", will be given to participants who, within a year of the training, successfully complete within their organisation: a DMAIC improvement project or a self-assessment using the Business Excellence Matrix. The Leaders for Excellence training is a good preparation for your organisation to apply for Recognised for Excellence recognition.

What Will you Learn?

  • The basics of the EFQM Excellence Model, the RADAR Logic and the Fundamental Concepts
  • How to interpret an assessment feedback report
  • How to use the DMAIC approach, and supporting improvement tools, to pinpoint and address the root cause of improvement areas identified
  • How to use the Business Excellence Matrix approach to develop a Management Document for your organisation.

This 3 day course has been designed to prepare individuals to complete an internal assessment of their organisation. This training will help create the internal capability and skills to run a self-assessment programme for your organisation. Participants will benefit from a one-to-one coaching and feedback throughout the training.

During the course, participants will get to practice using a number of tools, from simple self-assessments to a full Award simulation. After the course, they will be able to decide which tools are best suited to supporting your organisation and how to get started.

What Will you Learn?

  • About various Self-assessment techniques, practice these tools and decide which is most suitable for your organisation
  • About The EFQM Excellence Model and its links to the Fundamental Concepts
  • How to use different self-assessment tools
  • Which option best suits your own organisation
  • How to practice interviewing and workshop techniques
  • To effectively apply the RADAR to produce value adding performance analyses.