Personal Development Courses

Personal development is a lifelong process. It’s a way for people to assess their skills and qualities, consider their aims in life and set goals in order to realise and maximise their potential.

CLC will help you to identify the skills you need to set life goals which can enhance your employability prospects, raise your confidence and lead to a more fulfilling, higher quality life. Plan to make relevant, positive and effective life choices and decisions for your future to enable personal empowerment.

Violence of any sort has many roots. Sometimes there are warning signs of workplace violence, but this is not always the case. It is up to us to learn whatever we can to prevent, identify, and mitigate any threats, and this comprehensive workshop includes everything a workplace leader needs to get started.

This three-day course will help you teach participants how to:

What Will Students Learn?

  • Describe what workplace violence is
  • Identify some warning signs of violence
  • Apply the cycle of anger
  • Understand Albert Bandura’s behavior wheel and how it applies to anger
  • Develop a seven-step process for managing your anger and others’ anger
  • Apply better communication and problem solving skills, which will reduce frustration and anger
  • Develop some other ways of managing anger, including coping thoughts and relaxation techniques
  • Use the nine components of an organizational approach to managing anger, including risk assessment processes
  • Respond if a violent incident occurs in the workplace, on both an individual and organizational level

Body language can make or break our efforts to establish long, trusting relationships. Our body language can help to reinforce and add credibility to what we say, or it can contradict our words.

Understanding what signals you are sending, as well as being able to read the signals that your clients send, is an essential skill in sales and throughout our lives. What is your body language saying about you? Find out in this one day workshop!

What Will Students Learn?

  • Body Language
  • Give Me Some Space!
  • What’s Your Face Saying?

A healthy self-esteem is essential for growth and achieving success. Of all the judgments you make in life, none is as important as the one you make about yourself. Without some measure of self-worth, life can be painful and unrelenting.

In this one-day workshop, participants will discover some techniques that can dramatically change how they feel about themselves, and how they approach the world to get the things that they want.

What Will Students Learn?

  • Recognize that you have worth and are worthy of happiness
  • Develop techniques for eliminating unhealthy thought patterns and replacing them with supportive patterns
  • Learn how to turn negative thoughts into positive thoughts
  • Learn how to make requests so that you get what you want
  • Set goals that reflect your dreams and desires and reinforce healthy patterns

Change is something that excites people who love opportunities for growth, to see and learn about new things, or who like to shift the status quo. Some changes, however, are harder to adjust to and lead to expressions of resistance and anger.

We can take concrete steps to make change more palatable by understanding people’s hesitation, enlisting the help of others, setting up plans, and managing stressors. These steps can also ensure that desired changes are implemented successfully.

In this one-day workshop, you will learn how to manage and cope with change and how to help those around you too.

What Will Students Learn?

  • Accept there are no normal or abnormal ways of reacting to change, but that we must start from where we are.
  • See change not as something to be feared and resisted but as an essential element of the world to be accepted.
  • Understand that adapting to change is not technical but attitudinal. Change is not an intellectual issue but one that strikes at who you are.
  • Recognize that before we can embrace the way things will be, we must go through a process of grieving, and of letting go of the way things used to be.
  • See change as an opportunity for self-motivation and innovation.
  • Identify strategies for helping change be accepted and implemented in the workplace.

Do you get nervous when presenting at company meetings? Do you find it hard to make conversation at gatherings and social events? Do you lock up in awkward social situations? If so, this one day workshop is just for you! It’s aimed at anybody who wants to improve their speaking skills in informal situations.

We’ll give you the confidence and the skills to interact with others, to speak in informal situations, and to present in front of small groups.

What Will Students Learn?

  • Speak with more confidence in one-on-one conversations
  • Feel more confident speaking socially or small groups such as meetings
  • Practice developing these skills in a safe and supportive setting

We can get into a routine where it feels like everyone we speak with is either having a bad day, or we are having a bad day ourselves. We feel like we constantly meet people who seem to be inconsiderate, stubborn, incorrigible, indecent, miserable, or passive-aggressive. Sometimes we can be equally awkward ourselves. While it might seem that the easiest remedy is to lock yourself up at home and avoid people, we eventually have to pick up the phone or step outside and have an interaction with somebody.

Success comes from understanding how we behave, as well as how we can influence others. If we approach difficulties as needing to take place in one or a series of conversations, and we approach those conversations with a plan, we will find that we have less difficult people to deal with. More often than not, we will also have more meaningful and significant conversations. In this one-day workshop, you will teach participants how to turn difficult situations into opportunities for growth.

What Will Students Learn?

  • Recognize how their own attitudes and actions impact others.
  • Use new and effective techniques for dealing with difficult people.
  • Use techniques for managing and dealing with anger.
  • Develop coping strategies for dealing with difficult people and difficult situations.

Why are there so many different organizational systems and time management methods out there? The answer is simple: it’s like any other personal challenge, like weight loss or money management. There is no simple, one size fits all answer. You must build a solution that works for you.

Over the course of this two-day workshop, we will explore various time management and organizational tools and techniques so that you can build a customized productivity plan for your personal and professional lives. At the end of the course, you will emerge with a plan that works for you, so that you can start regaining control of your life!

What Will Students Learn?

  • Identify what personal efficiency is, what skill sets can improve your personal productivity, and what attitudes we should cultivate
  • Explain why multi-tasking is a myth
  • Describe what role long-term goals play in short-term efficiency
  • Share a personal vision and develop dreams and goals from it
  • Apply the 80/20 rule and learn how it should affect planning
  • Identify the characteristics of a good organizational system
  • Develop a plan for an efficient workspace, including a customized information center and a filing system
  • Apply a system that will allow you to process any type of information that crosses your desk, including e-mail, electronic files, paper files, voice mail, text messages, and drop-in visitors
  • Use the Eisenhower principle to prioritize work
  • Say NO
  • Use routines to simplify your life
  • Understand why you procrastinate and develop methods for tackling tasks
  • Apply ideas and tools to make your household more productive and efficient

While looking for work can be an exciting time, it can also involve fear and discomfort about change and the unknown. Whether you are already in the midst of a job search or just thinking about it, this workshop will help you to determine what your skill set is made up of, the kind of work that is important and realistic to include in your search, and how to get started.

Today’s job market is not the same as it was even five years ago. Knowing where to go, who to talk to, and the opportunities that are available will help to shift you from someone who dreams about having a job, to someone who has the job they always wanted

What Will Students Learn?

  • Describe their skills, values, and beliefs about work and looking for opportunities.
  • Demonstrate an understanding for the types of work available and where to go for more information.
  • Recognize the differences and benefits available through career coaches, counselors, and mentors.
  • Apply different approaches to job searching, such as networking and tapping into the hidden job market.

As human beings, we often hunger for feedback. However, many people will tell you that when they do get feedback, it’s often because of something they have done wrong. This one day course is designed to help workplace leaders learn how to provide feedback any time that the message is due. Whether feedback is formal or informal, and whether it is provided to employees, peers, or someone else, there are ways that it can be structured to be effective and lasting.

This course will help participants learn why the way we deliver is feedback is important, how to deliver a message so that people accept it and make changes that may be needed, and how to accept feedback that we are offered.

What Will Students Learn?

  • Explain why feedback is essential
  • Apply a framework for providing formal or informal feedback
  • Use descriptive language in delivering feedback
  • Describe six characteristics of effective feedback
  • Provide feedback in real situations

We all have things we want in life. The route to success is to take the things that we dream about and wish for, and turn them into reality.

This one-day workshop will lead participants through thinking, planning, and taking action on the things they really want. They will learn ways to ensure that they get where they want to go in life.

What Will Students Learn?

  • Identify what’s important to them in their life
  • Use goal setting activities and appropriate language to articulate what they want out of life
  • Explain what their dreams and goals are for both the short and long term
  • Use motivating techniques to help them reach their goals
  • Understand how to deal with setbacks

When we talk about influence and persuasion, we often talk about marketing and sales. However, we influence in many ways and with great frequency. If you want a raise, sometimes you need to persuade your boss.

If you want to convince your team to adopt a change, help your staff make choices, or choose the best place for lunch, there is often influencing taking place. This workshop will help participants learn how to influence and persuade in a variety of areas.

What Will Students Learn?

  • Make decisions about using persuasion versus manipulation
  • Apply the concepts of pushing and pulling when influencing others
  • Use different techniques for getting persuasive conversations and presentations underway
  • Make a persuasive presentation by using the 5 S’s
  • Apply storytelling techniques to extend influence
  • Leverage concepts of neuro linguistic programming in everyday influence and persuasion

Our culture defines many aspects of how we think, feel, and act. It can be challenging for managers to bridge cultural differences and bring employees together into a functioning team.

This course will give supervisors and managers easy-to-use techniques for communicating across cultures, building teams, promoting multiculturalism in the organization, and leveraging the global talent pool.

What Will Students Learn?

  • Define what culture is and how it shapes the workplace
  • Identify how stereotypes shape our perception
  • Develop useful cross-cultural attitudes
  • Communicate effectively across cultures
  • Effectively manage employees from different cultures
  • Help teams overcome cross-cultural and virtual barriers
  • Promote acceptance and awareness in your organization to help create a multicultural environment
  • Leverage the global talent pool

The need to lead, model, and promote the organizational values within a customer service environment is essential for business success.

This one-day workshop will provide participants with opportunities to explore their responsibilities within their role as a leader (supervisor or manager) in a customer service environment.

What Will Students Learn?

  • Identify ways to establish links between excellence in customer service and your business practices and policies.
  • Develop the skills and practices that are essential elements of a customer service-focused manager.
  • Recognize what employees are looking for to be truly engaged.
  • Recognize who the customers are and what they are looking for.
  • Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.

We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly.

This one-day workshop will give you the tools to manage difficult conversations and get the best results possible out of them.

What Will Students Learn?

  • Define frame of reference
  • Establish a positive intent and a desired outcome
  • Use good communication skills during a conversation
  • Draft a script for a difficult conversation
  • Use specific steps to carry out a difficult conversation
  • Access additional resources as required
  • Maintain safety in a conversation

When things are extremely busy at work and you have your hands full with many tasks and dealing with difficult people, having skills you can draw on are essential for peace of mind and growth.

This one-day course will help participants understand the causes and costs of workplace pressure, the benefits of creating balance, and how to identify pressure points. They will also learn how to apply emotional intelligence, increase optimism and resilience, and develop strategies for getting ahead.

What Will Students Learn?

  • Apply a direct understanding of pressure points and their costs and payoffs
  • Speak in terms related to emotional intelligence, optimism, and resilience
  • Create a personalized toolkit for managing stressors and anger
  • Work on priorities and achieve defined goals

Virtual workers and virtual teams are an essential part of today’s workforce. More than ever, people are using technology to work anywhere, anytime

There are big benefits to today’s virtual workplace, but there can be big challenges, too. This one-day course will teach managers and supervisors how to prepare employees for the virtual workplace, create telework programs, build virtual teams, leverage technology, and overcome cultural barriers.

What Will Students Learn?

  • Create a virtual workplace strategy
  • Develop, implement, and maintain telecommuting programs
  • Build a virtual team and lead them to success
  • Plan and lead virtual meetings
  • Use technology to support a virtual workplace
  • Overcome cultural barriers when leading virtual teams
  • Develop their virtual leadership skills

Abigail Van Buren, the writer of Dear Abby, once said, “There are two kinds of people: those who come into a room with the attitude, ‘Here I am!’ and those who have the attitude, ‘There you are!’”

This course is a two-day exploration about the type of impact we want to have in life and work. Participants will consider and define the influence that they can have on their life and work. They will also learn skills for success and how to create those circumstances.

What Will Students Learn?

  • Speak in terms of the impact and influence that they want to have in life and work
  • Understand their personal style in terms of their personal brand
  • Develop skill in areas like focus, concentration, and communication to support their brand
  • Build credibility and trust by living their brand
  • Take ownership of their image, both online and in person

We make decisions & solve problems continually. We start making decisions before we even get out of bed (shall I get up now or not?). Sometimes, we will have made as many as 50 decisions by the time we leave for work. Despite all the natural decision making that goes on & the problem solving we do, some people are very uncomfortable with having to make decisions. You may know someone who has a hard time making decisions about what to eat, never mind the internal wrestling they go through in order to take on major decisions at work.

Likewise, we’ve probably all looked at a solution to something & said, “I could have thought of that.” The key to finding creative solutions is not just creativity, although that will certainly help. The answer rests in our ability to identify options, research them, & then put things together in a way that works. Having a process to work through can take the anxiety out of problem solving & make decisions easier. That’s what this two-day workshop is all about.

What Will Students Learn?

  • Apply problem solving steps & tools
  • Analyze information to clearly describe problems
  • Identify appropriate solutions
  • Think creatively & be a contributing member of a problem solving team
  • Select the best approach for making decisions
  • Create a plan for implementing, evaluating, & following up on decisions
  • Avoid common decision-making mistakes

A great presenter has two notable qualities: appropriate skills and personal confidence. Confidence comes from knowing what you want to say and being comfortable with your communication skills.

In this two-day workshop, participants will master the skills that will make them a better speaker and presenter.

What Will Students Learn?

  • Establish rapport with your audience
  • Learn techniques to reduce nervousness and fear
  • Understand your strengths as a presenter and how to appeal to different types of people
  • Recognize how visual aids can create impact and attention
  • Develop techniques to create a professional presence
  • Learn some different ways to prepare and organize information
  • Prepare, practice, and deliver a short presentation

In this age of information overload, it can be hard to know where to find good information that you can trust. If you’re doing research for an important project, report, or proposal, how do you find information that you can count on?

This one-day workshop will teach you how to research any topic using a number of different tools. We will start with basic techniques, such as reading, memory recall, note-taking, and planning. We will also talk about creating different kinds of outlines for different stages of your project, and how to move from the outline to actual writing, editing, and polishing. Most importantly, we will talk about how to use all kinds of sources, including journals and the Internet.

What Will Students Learn?

  • Identify the benefits to proper research and documentation
  • Read for maximum information retention and recall
  • Take effective notes
  • Plan a research strategy
  • Identify and use various types of research sources
  • Create preliminary and final outlines
  • Use style guides and be able to identify the most common styles
  • Document and attribute their work to ensure they don’t plagiarize

Work is not the only thing that matters in life, but most of us want to take pride in what we do. While we don’t have to like the people we work with, or report to, at the very least we should be able to interact positively with them. The biggest influence on our job satisfaction is our relationship with others.

Our work should not be a burden to us and our offices shouldn’t be battlefields. We are human beings working with other human beings. This two-day workshop is about working to the best of your abilities, and encouraging the best in those who work with you, or for you.

What Will Students Learn?

  • Understand the importance of professional presence on the job.
  • Learn how to self-manage to become more effective and efficient.
  • Improve your communications skills, including listening, questioning, and being more assertive.
  • Increase your effectiveness in recognizing and managing conflict, and dealing with difficult people.

This workshop has been designed for those in positions where they must speak in front of audiences that are hostile or demanding. This material is also suitable for those who are relatively new speakers who want some encouragement to speak up in meetings or who want some training before they begin making presentations on behalf of the organization.

Speaking under pressure, or thinking on your feet, means being able to quickly organize your thoughts and ideas, and then being able to convey them meaningfully to your audience to modify their attitudes or behavior. It applies to formal speeches as well as everyday business situations.

It requires presence of mind, goal orientation, adaptation, and judgment. It also requires differentiating between oral and written communications

This course is aimed at improving your skills and learning some new techniques which will give you the persuasive edge when you are making a presentation, fielding difficult questions, or presenting complex information

What Will Students Learn?

  • Apply quick and easy preparation methods that will work whether you have one minute or one week to prepare.
  • Prepare for questions, even before you know what those questions will be.
  • Overcome nervousness that you may have when speaking in front of a group, particularly if the group is not sympathetic to what you have to say.
  • Use presentation techniques that establish your credibility and get people on your side.

People with disabilities represent a significant and largely underutilized resource for businesses. Many disabled persons are underemployed or unemployed. As a result of advocates for diversity, as well as a shrinking labor pool, employers are taking a serious look at hiring and retaining people with disabilities.

This two-day workshop will give supervisors, managers, and human resource consultants tools and tips for creating a diverse workplace.

What Will Students Learn?

  • Prepare to welcome people with disabilities into their workplace
  • Interact with people with disabilities
  • Identify and overcome barriers in the workplace
  • Use respectful, appropriate, acceptable language in any circumstance
  • Understand what their company can do during hiring and interviewing
  • Understand what job accommodation is and how it applies in their workplace

It is essential to understand how to write reports and proposals that get read. We write reports in a range of formats and a variety of purposes. Whether you need to report on a product analysis, inventory, feasibility studies, or something else, report writing is a skill you will use again and again.

Having a method to prepare these documents will help you be as efficient as possible with the task. This course will build on a solid base of writing skills to present information in formal, informal, and proposal styles.

What Will Students Learn?

  • Prepare reports and proposals that inform, persuade, and provide information.
  • Review your work so that it is clear, concise, complete, and correct.
  • Apply these skills in real work applications.